Considering the Charter of Ethics adopted by all members of the Professional Association of shipping agents, shipping agents and brokers charter Morocco ( APRAM )
Whereas ethics gives any business the opportunity to practice in a professional environment with mastery , peace and transparency ,
The APRAM decides to adopt this Code of Ethics that every member agrees to follow.
CHAPTER I: General Provisions
The need to assert and ensure the independence and reputation of the profession requires each member :
– The dedication
– The moral integrity
– Voluntary participation in the activities of the Association
Article 2 : Professional Practice
Each member as a representative of the profession, declares its commitment vis-à -vis its peers, to carry on its business in compliance with the common rules of conduct, particularly in terms of communication, commercial activity or the realization of benefits.
He also agrees to comply with national and international rules governing the profession .
Article 3: Dissemination of the Code of Ethics and Conduct APRAM
Each member undertakes to disseminate this code of ethics among its employees and partners .
CHAPTER II: Customer Relations
Article 4 : Quality of services
4.1 – The user undertakes not to offer the services within its business even more to offer only those services for which he is qualified and authorized to perform so as to give satisfaction to its customer
4.2 – The member agrees to provide all information and documents necessary for the client and its partners on time, within the framework of trade agreements linking
4.3 – The member agrees to inform the client and partners of any regulatory change, changing working procedures
Article 5 : Mutual obligations with clients and litigation
5.1 – The member agrees to articulate the terms of reciprocal obligations with its customers.
5.2 – Any incident or dispute with a customer impede the proper functioning of the profession, must be systematically carried by the member involved to inform APRAM
5.3 -Therefore, the member agrees to inform the client that the office of the Association may reconcile in case of dispute
Article 6 : Confidentiality
6.1 – The member is prohibited from distributing any information that has been communicated as confidential expressly him by his customer
6.2 – The member will not disclose to his client, or more generally to any third party any information concerning the customer’s staff , which is not strictly organizational or pedagogical
Article 7 : Rules on transparency
7.1 – The member must provide its services independently and will refuse to be complacent incompatible with professional ethics
7.2 – The user undertakes to ensure that its partners reserve an absolute respect for the client’s interest
CHAPTER III – Relations with colleagues
Article 8 : Accession to the spirit of the Association
8.1 – The member will participate in the activities of the APRAM by sharing with other members their experience, expertise and information in the interest of the profession
8.2 – The member agrees to abide by its commitments to any business transaction with another colleague
8.3 – The member agrees to notify the Association of any practice inconsistent with the Code of Ethics and items t code of ethics, or is likely to harm the profession
8.4 – The member undertakes to prioritize the submission of any dispute with another member, under the rules defined in this code, the reconciliation of the Association before any other proceedings
Article 9: Rules on competition
9.1 – The member shall not interfere with a colleague by all processes , operations or statements contrary to the principles of truth and fair competition
9.2 – The user undertakes not to recruit an employee of a competitor regardless of the conditions which bound by contract to his former employer, unless otherwise agreed between the two parties
9.3 – The member shall not use against his colleagues the information obtained in the course of business APRAM
CHAPTER IV : Reconciliation
Article 10 : Conciliation and compliance with the Code of Ethics and Professional Conduct
Conciliation is an alternative procedure and settlement with the accession of all stakeholders through the good offices of the Association.
The conciliation request addressed to the President of the Board of APRAM who decide on its admissibility .
Once admitted, a commission established by the Council in accordance with the statutes of the APRAM and each party is represented.
The decisions of this committee are made in amiable composition and require all litigants.